Introduction

Link-Workspace is committed to protecting the privacy and security of your personal data that is in our possession or control. Our aim is to safeguard your privacy whilst providing our services. Collecting personal information is necessary if we are to satisfy your expectations and requirements. This Privacy Policy outlines and provides notice to you of our practices regarding our interactions with you online, over the telephone and when you visit Link-Workspace (monitored by CCTV).

We kindly ask that you read this Privacy Policy carefully and revisit this page from time to time to stay informed about any potential changes. We reserve the right to modify this Privacy Policy at any time by posting the revised terms on this Website. The revised terms will automatically become effective on the date indicated in the Privacy Policy, unless otherwise stated.

Websites Covered by This Privacy Policy

This Privacy Policy applies to our Website. The Website may provide links to third-party websites for your convenience and information. If you choose to access these links, you will leave the Website. Link-Workspace does not control those sites or their privacy practices, which may be different from our privacy practices. This Privacy Policy does not cover any personal data that you choose to give to unrelated third parties. Link-Workspace does not monitor or control the information that is collected by other sites or the privacy practices of any third parties, and we are not responsible for their practices of the content that is distributed on their sites.

Types of Information We Collect and Use

In this policy, “personal information” or “personal data” means information about an identifiable individual that is subject to protection under the law in the jurisdiction in which you reside. In some jurisdictions, “personal information” or “personal data” will not include business contact information.

The Website collects information through a multitude of ways and for different purposes, which are as follows: If you choose to register with the Website to receive updates from us, to manage your account and/or use our self-service portal, then you will be requested to provide contact information (name, address, telephone number, email address, a login name and password). We use this information to provide our Services and/or to contact you about the services that you have expressed an interest in.

The Website automatically collects technical information about your visit (including but not limited to browser type, internet service provider, platform type, internet protocol (IP) addresses, referring/exit pages, operating system, and date/time stamp). We process this information to analyse trends, diagnose problems with our server and administer the Website, to track user movement and use, and to gather broad demographic information. See “Cookies and Other Digital Markers” below for more information.

You also have the option to provide demographic information (such as details on your type of business, size of business, location(s) of business, etc.,). This demographic information is used to understand your needs and interests and to provide you a more personalized experience on our Website. The information is used by the team to process your orders, provide our services to you and to enable participation in promotions (subject to your marketing preferences).

If we speak to you over the phone, you may provide us with personal data during the call. Such calls may be recorded for training and quality purposes. You will be informed during the call if it is to be recorded, giving you the opportunity to end the call if you please.

If you visit Link-Workspace in person, we may record footage of you on our CCTV system.

What We Do with The Information We Collect

Through our Website, you can order products or services, request information or subscribe to marketing or support materials. To purchase a product or service from us, we will request certain information from you which will be used for contract purposes. You will need to provide contact information (such as your name, email, and shipping address) and financial information (such as a credit or debit card number, billing address and expiration date). Financial information collected from you is used only to bill you for the products and/or services that you have purchased.

If we collect credit card information from you, we only use this information for payment processing and fraud prevention purposes. Credit card information and other similar sensitive personal data are not used for any other purpose by the group without your express consent. We do not retain your credit card information after processing a payment unless you grant us permission to retain your credit card information for future purchases.

We may be required to share information with third parties due to applicable laws. For example, we may be required to disclose information because of a court order, subpoena, or warrant. In addition, we may, subject to the applicable laws, voluntarily provide information to assist in a law enforcement investigation or where the disclosure is necessary to protect our systems, our business or the rights of others.

We may also use your contact information to send you information about other products and services that we provide, such as meeting rooms, virtual offices, workplace recovery, offices, co-working and memberships. You may also receive information about products or services provided by our partner companies, subject to us having obtained your consent in accordance with the applicable laws. If you do not want to receive these promotional announcements on an on-going basis, you can notify us to update your preferences (see ‘Your choices and Opting-Out’ below).

Sharing Of Information

We may contact third-party service providers and suppliers to deliver products, services and solutions outlined above. This means that we may have to share your personal data with such third-parties in order to allow for the provision of requested products, services and solutions for you. Additionally, we may have to share your personal data with other members of our team for the purposes of data consolidation, storage, customer information management, reporting, to deliver products, services, customer solutions and other internal uses.

We will only share your personal data in these ways in accordance with data protection legislation.

Cookies and Other Digital Markers

We gather information using cookies and other digital markers. Cookies and digital markers are small computer files that may be stored on your computer’s hard drive or embedded in our website pages that enable us to identify you and track your visit on our Website. For example, when you book an office space with us, we use cookies in the checkout process to keep track of your order as you move through each step of the booking process. We may use the services of third parties to collect and process personal information through the use of cookies and other digital markers on our behalf. You may disable cookies on your computer by changing the settings in the preferences or options menu in your browser. If you choose to disable cookies, you may not be able to access certain areas of the Website.

Children’s Privacy

Link-Workspace are committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. We do not knowingly collect information from children under the age of 16, and we do not target our websites to children under 16. As stated in our Website Terms of Use, you must be at least 16 years of age to use the Website and Services.

Your Choices and Opting Out

You have a choice of receiving information about our products and services, and our partner’s products and services. You can subscribe to receive certain product-and service-specific information and group-wide marketing communications. Such communications may include new product information, special offers or an invitation to participate in market research. If you no longer wish to receive our newsletters and/or promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communications including by contacting us at admin@linkworkspace.co.uk or info@linkworkspace.co.uk

Keeping Your Information Safe

We do not guarantee or warrant the security of our servers, nor can we guarantee that information you supply through the Website will not be intercepted while being transmitted over the Internet. We follow accepted industry technical standards to protect the personal data submitted to us, both during transmission and once we receive it. Where we process personal information for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in the future. Where we process personal information in connection with performing a contract or providing a service, or for a competition, we keep the information indefinitely. We keep recordings of telephone calls and CCTV recordings, as determined in accordance with our internal compliance procedures implemented from time to time.

Your Rights To Your Personal Information

As a user of our Website and services, you have the following rights:

(1) The right to be informed about our collection and use of personal information,
(2) The right to access your personal information,
(3) The right to correct your personal information,
(4) The right to ask us to delete your personal information unless we are obliged to retain it for other legal purposes,
(5) The right to restrict or object to the processing or use of your personal information,
(6) The right to report to a supervisory authority about the use of your personal information.

Contacting Us

If you would like to contact us to understand more about this Privacy Policy or have any other concerns about any matters relating to it, such as reviewing or revising information that you have previously provided to us,  please email us at info@linkworkspace.co.uk.