Types of Information We Collect and Use
In this policy, “personal information” or “personal data” means information about an identifiable individual that is subject to protection under the law in the jurisdiction in which you reside. In some jurisdictions, “personal information” or “personal data” will not include business contact information.
The Website collects information through a multitude of ways and for different purposes, which are as follows: If you choose to register with the Website to receive updates from us, to manage your account and/or use our self-service portal, then you will be requested to provide contact information (name, address, telephone number, email address, a login name and password). We use this information to provide our Services and/or to contact you about the services that you have expressed an interest in.
The Website automatically collects technical information about your visit (including but not limited to browser type, internet service provider, platform type, internet protocol (IP) addresses, referring/exit pages, operating system, and date/time stamp). We process this information to analyse trends, diagnose problems with our server and administer the Website, to track user movement and use, and to gather broad demographic information. See “Cookies and Other Digital Markers” below for more information.
You also have the option to provide demographic information (such as details on your type of business, size of business, location(s) of business, etc.,). This demographic information is used to understand your needs and interests and to provide you a more personalized experience on our Website. The information is used by the team to process your orders, provide our services to you and to enable participation in promotions (subject to your marketing preferences).
If we speak to you over the phone, you may provide us with personal data during the call. Such calls may be recorded for training and quality purposes. You will be informed during the call if it is to be recorded, giving you the opportunity to end the call if you please.
If you visit Link-Workspace in person, we may record footage of you on our CCTV system.
What We Do with The Information We Collect
Through our Website, you can order products or services, request information or subscribe to marketing or support materials. To purchase a product or service from us, we will request certain information from you which will be used for contract purposes. You will need to provide contact information (such as your name, email, and shipping address) and financial information (such as a credit or debit card number, billing address and expiration date). Financial information collected from you is used only to bill you for the products and/or services that you have purchased.
If we collect credit card information from you, we only use this information for payment processing and fraud prevention purposes. Credit card information and other similar sensitive personal data are not used for any other purpose by the group without your express consent. We do not retain your credit card information after processing a payment unless you grant us permission to retain your credit card information for future purchases.
We may be required to share information with third parties due to applicable laws. For example, we may be required to disclose information because of a court order, subpoena, or warrant. In addition, we may, subject to the applicable laws, voluntarily provide information to assist in a law enforcement investigation or where the disclosure is necessary to protect our systems, our business or the rights of others.
We may also use your contact information to send you information about other products and services that we provide, such as meeting rooms, virtual offices, workplace recovery, offices, co-working and memberships. You may also receive information about products or services provided by our partner companies, subject to us having obtained your consent in accordance with the applicable laws. If you do not want to receive these promotional announcements on an on-going basis, you can notify us to update your preferences (see ‘Your choices and Opting-Out’ below).
Sharing Of Information
We may contact third-party service providers and suppliers to deliver products, services and solutions outlined above. This means that we may have to share your personal data with such third-parties in order to allow for the provision of requested products, services and solutions for you. Additionally, we may have to share your personal data with other members of our team for the purposes of data consolidation, storage, customer information management, reporting, to deliver products, services, customer solutions and other internal uses.
We will only share your personal data in these ways in accordance with data protection legislation.
Cookies and Other Digital Markers
Your Choices and Opting Out
You have a choice of receiving information about our products and services, and our partner’s products and services. You can subscribe to receive certain product-and service-specific information and group-wide marketing communications. Such communications may include new product information, special offers or an invitation to participate in market research. If you no longer wish to receive our newsletters and/or promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communications including by contacting us at email@example.com or firstname.lastname@example.org
Keeping Your Information Safe
We do not guarantee or warrant the security of our servers, nor can we guarantee that information you supply through the Website will not be intercepted while being transmitted over the Internet. We follow accepted industry technical standards to protect the personal data submitted to us, both during transmission and once we receive it. Where we process personal information for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in the future. Where we process personal information in connection with performing a contract or providing a service, or for a competition, we keep the information indefinitely. We keep recordings of telephone calls and CCTV recordings, as determined in accordance with our internal compliance procedures implemented from time to time.
Your Rights To Your Personal Information
As a user of our Website and services, you have the following rights:
(1) The right to be informed about our collection and use of personal information,
(2) The right to access your personal information,
(3) The right to correct your personal information,
(4) The right to ask us to delete your personal information unless we are obliged to retain it for other legal purposes,
(5) The right to restrict or object to the processing or use of your personal information,
(6) The right to report to a supervisory authority about the use of your personal information.